At 13 Stix Flag Co LLC, we strive to maintain the utmost level of customer satisfaction. In the unfortunate event that an item is damaged during transit, we regret to inform you that we cannot be held liable for the damages incurred.
Our return policy is set at 15 days from the date of purchase, with postage costs to be borne by the buyer. For returns beyond this timeframe, the buyer must engage in a discussion with the seller to determine the course of action. Once the item is received, a full refund will be initiated, barring any visible wear or damage to the product.
Please note that we cannot be held responsible for any sweat stains or damage caused to hats through excessive use. Additionally, it is imperative that patches be handled with care, as any picking or tampering could result in damage or reduced longevity.
It is important to note that we do not accept returns for items that have been worn. We appreciate your understanding of these policies, and if you have any further questions, please do not hesitate to contact.